FAQs

Technical Support and Troubleshooting

Technical Support and Troubleshooting:

Please ensure you use Google Chrome to access the platform.

Use a computer or laptop with a high-speed internet connection. The platform is not intended for use on a phone. Your computer should have at least 8 GB of RAM.

For the best experience, we recommend using a mouse and two screens: one for the DICOM viewer and one for reporting.

For any problem with access or a platform function, email support@futurepacs.com. Report issues as soon as they happen, during practice as well as on exam day. To help the team respond quickly, include:

  • Your full name and the email address you registered with

  • Your institution

  • The exam study ID (e.g., P32)

  • Your device, operating system and browser

  • What you were doing, what happened, and any error message

  • A screenshot, if possible